Performance Management for Retail Managers, Part 2: Coaching and Effective Communication

This is the second of 3 Modules of “Performance Management for Retail Managers.”  The student will learn about and discover:

•       The 3 Key Methods for Influencing Behavior – Advising, Coaching, Counseling

•       Why Coaching is Important

•       Coaching Activity and Behaviors

•       Effective Communications Skills

•       3 Scenarios for Coaching

•       The “SOLVE” and “GROW” Coaching Models

•       “Push” and “Pull” Styles of Coaching

•       Overcoming Barriers and Troubleshooting

This Module may be purchased individually, but it is recommended that the user purchase the “Performance Management” Bundle.  The user receives a 30% discount when purchasing the 3 Modules together.

Target Audience: Retail Managers, Retail Field Managers, Retail Managers In-Training

Course Length: 30-45 minutes

Keywords: performance management, goals, goal setting, motivation, SMART Goals, Expectations, coaching, counseling

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