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Performance Management for Retail Managers, Part 2: Coaching and Effective Communication


This is the second of 3 Modules of “Performance Management for Retail Managers.”  The student will learn about and discover:


       The 3 Key Methods for Influencing Behavior – Advising, Coaching, Counseling

       Why Coaching is Important

       Coaching Activity and Behaviors

       Effective Communications Skills

       3 Scenarios for Coaching

       The “SOLVE” and “GROW” Coaching Models

       “Push” and “Pull” Styles of Coaching

       Overcoming Barriers and Troubleshooting

This Module may be purchased individually, but it is recommended that the user purchase the “Performance Management” Bundle.  The user receives a 30% discount when purchasing the 3 Modules together.

Target Audience: Retail Managers, Retail Field Managers, Retail Managers In-Training

Course Length: 30-45 minutes